Refund and Cancellation Policy
This policy explains how cancellations and refunds work for Delvora subscriptions. It forms part of our Terms of Service.
1. How to cancel
You can cancel your subscription at any time:
- in the application under Settings, Billing, or
- by emailing casper@delvora.io from the email address on your account.
Cancellation stops future renewals. You keep full access until the end of the billing period you have already paid for. We do not charge cancellation fees.
2. Free trial
You can cancel during the free trial at no cost. If you add a payment method and do not cancel before the trial ends, your paid subscription starts and the first billing period is charged.
3. Refunds
Subscription fees are paid in advance and are generally non-refundable, including for partial billing periods, downgrades, or periods where you did not use the Service. We make the following exceptions:
- First payment, 14-day guarantee. If this is your first paid period on Delvora and you cancel within 14 days of the first charge, we will refund that charge in full on request.
- Duplicate or erroneous charges. If you were charged twice or charged in error, we will refund the incorrect amount.
- Extended outage. If the Service was unavailable for more than 72 consecutive hours in a billing period for reasons within our control, we will credit or refund a pro-rated amount for the affected time on request.
- Annual plans. If you cancel an annual plan within 30 days of purchase, we will refund the unused months, less the price of the months used at the monthly rate.
Refunds are issued to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.
4. How to request a refund
Email casper@delvora.io with your organisation name, the invoice number and the reason for the request. We reply within two business days.
5. Chargebacks
Please contact us before opening a dispute with your bank. We resolve almost every billing issue directly. If a chargeback is opened while a refund request is in progress, we may suspend the account until the dispute is resolved.
6. Changes by us
If we discontinue the Service or remove a feature that is core to your plan, we will refund any prepaid fees for the period after the change.
7. Contact
Delvora P.S.A., Aleja Jana Pawła II 27, 00-867 Warszawa, Poland. Billing questions: casper@delvora.io.